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TERMES ET CONDITIONS

RATES
Are based on prices known at time of offering. While every effort is made to maintain prices, PEGASUS reserves the right to add a surcharge in case of cost increases. Acceptance of offer requires the reconfirmation of PEGASUS to become valid.

PAYMENT CONDITIONS
Generally, unless otherwise stated, full prepayment is required in order to provide services. Exemptions may be extra's and smaller cash payouts as agreed upon earlier, which may be invoiced after departure.

The following fees will be charged:
For individuals:

Terms: 100% of expected total amount - 1 week prior to arrival

If the payment is done by credit card we add a service charge of 3%.
PEGASUS reserves the right to cancel all reservations if the requested payments are not received as mentioned above.
For specific bookings, such as concert tickets, fairs and conventions, prepayment conditions might be different. In these cases the conditions will be specified in the offer.

EXPENSES
In case that PEGASUS covers cash pay- outs and other additional costs apart from the program booked , a handling fee of 10% will be charged.

CANCELLATION & CHANGES
For individuals: (unless otherwise specified)
If land arrangements are cancelled prior to the starting date of service the following charges will be applied unless otherwise stated:
In case of cancellation:

  1. up to 4 weeks prior to arrival - Euro 25 per person
  2. from 4 to 2 weeks prior to arrival - 25% of expected total amount
  3. from 2 to 1 week prior to arrival - 50 % of expected total amount
  4. from 1 week prior to arrival - 100 % of expected total amount

Please note:
After the booking is confirmed, we will charge EUR 10,00 for each change made by the client.

TRAVEL DOCUMENTS
It is the responsibility of each individual traveller to obtain any valid travel documents and/or entry requirements necessary for each country of travel. Please check with the respective authorities for the specific requirements (visas, transit documents, etc.). Unless otherwise stated, vouchers will be issued by the Tour Operator with the remark: "booked and paid by Pegasus".

SITE INSPECTIONS
In some cases it is strongly recommended to have a site inspection trip in preparation of the event. For this purpose, a number of services are offered free of charge, and net rates or discounts are passed on. Staff assistance, transfers, and support with negotiations and advice are included. In the case an event is cancelled between the time of the site inspection and the event, the cancellation conditions as above shall apply.
Possible additional costs:

  1. All costs accrued by PEGASUS during the inspection
  2. Cash pay-outs incurred in the course of the preparation of the event
  3. All non-retrievable prepayments made by PEGASUS to subcontractors
  4. A service fee based on the net value of the accrued costs for preparatory work prior

However, should the same or similar program / project be realized within the period of one (1) year from the original starting date, the service fee will be fully credited to the new program.

COMPLAINTS
In case of a complaint, PEGASUS has to be informed immediately in order to remedy the situation inasmuch as possible. Complaints received after departure will only be accepted and reviewed in very special cases.

LIABILITY
In all travel arrangements PEGASUS acts as agent only for owners or contractors providing means of transportation or other tourist services. PEGASUS therefore does not assume liability in case of accidents, loss, delays or interference with the tour by force majeur or other events not engaging our responsibility especially with regards to programmes and schedules, PEGASUS reserves the right to change arrangements any time if unforeseen circumstances arise.

FORCE MAJEURE
PEGASUS as well as the client reserve the right to alter parts of the program, under the influence of Force Majeure. These are war, political unrest, strikes, terror or collapse of public order in the respective area, drought, flood and fire. In this case PEGASUS will offer alternative arrangements or, in case this is not possible, return all prepayments received.

COMPETENCE OF COURT
In case of dispute the competence lies with the arbitration tribunal in Vienna.

OTHER
In order to guarantee an efficient communication between the partners, the Reference Number of the booking must be indicated in each correspondence including the payment transfer. The General Conditions of the Association of Travel Agents within the Austrian Chamber of Commerce are applied.